Double L Dist – Privacy Policy

Last Updated: December 2025

At Double L Dist, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or interact with our services. By using our website or engaging our services, you consent to the practices described in this Policy, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

1.1 Personal Information You Provide

When you place an enquiry, create an account, or request a quote, we may collect:

  • Name and surname

  • Email address

  • Phone number

  • Company or business name (if applicable)

  • Physical/delivery or billing address

  • Order, delivery or service request details

  • Payment or quotation information

  • Any other details you provide via forms on our site

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type, device type, operating system

  • Date and time of visit

  • Website pages visited and time spent

  • Cookies or similar tracking data

2. How We Use Your Information

We use the information we collect to:

  • Process enquiries, orders, deliveries or service requests

  • Provide quotations and manage logistics or distribution services

  • Communicate with you about your orders, services, or account

  • Improve our website, services, and user experience

  • Maintain business records and comply with legal or regulatory obligations

  • Send marketing or promotional communication only if you have consented

3. Cookies & Tracking Technologies

To make our website work better, we may use cookies and similar technologies to:

  • Provide functionality and security

  • Analyse how visitors use the site

  • Remember user preferences

You may disable cookies in your browser — but note this might affect site functionality.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data only when necessary, such as:

  • With trusted service providers or partners (e.g., logistics, payment processors, IT support) to fulfil orders or deliver services

  • With regulatory or legal authorities when required by law

  • With third parties directly involved in processing your order or delivery, under confidentiality and dataprotection obligations

5. Data Security & Retention

We implement reasonable technical and organisational measures to protect your data against loss, unauthorised access or disclosure, misuse or alteration.

We retain your personal information only for as long as needed to meet the purposes for which it was collected, fulfil legal or regulatory requirements, or maintain our business records.

6. Your Rights under POPIA

You have the right to:

  • Request access to your personal information that we hold

  • Request correction or updating of inaccurate data

  • Request deletion or erasure of your data where legally permissible

  • Withdraw consent to marketing communications at any time

  • Lodge a complaint if you believe we have mishandled your information

To exercise any of these rights, please contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this website, with the “Last Updated” date reflecting the newest revision.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Double L Dist
Website: https://doubleldist.com
Email: [Insert Contact Email]
Phone: [Insert Contact Phone]